When you're anxious, communicating your needs becomes an impossible task. You avoid conflict, so you keep quiet and suffer in silence. You can build up a wall of resentment that's higher than our atmosphere.
BUT, if you learn Assertive Communication, you can avoid the pitfalls of built up emotions. Click on the box to learn more. |
Dealing with conflicts on a one-to-one basis:
STEP 1: COOL OFF The very first step is to calm down. This sounds obvious, but very often we rush past this step and try to problem-solve before everyone is ready. TAKE TIME! Issues can’t be dealt with unless emotions are worked through. In both individual and group situations, the long-term relationship is generally more important than the conflict. Also, the process of conflict resolution is as important as the content. A resolution in which one party is the winner and the other party is the loser is no resolution. STEP 2: COMMUNICATE
This step requires you to listen, check they understood, and share your perspective. This is the hardest step. When it's your turn to listen and check, you need to work on reflective listening and paraphrasing. To encourage, and guarantee, that you are truly listening and trying to understand the other person's perspective, you will paraphrase what the other person said, like "I think I heard you say you feel ..." or "So you want me to try to ...". When it is your turn to share your perspective, it's really helpful to use an I-Message to communicate in a way that is respectful but assertive. “I felt embarrassed when you posted that on Instagram” is better than, “You posted that picture just to embarrass me!” "I feel sad when you don't include me because I am alone." |